Chocolat Schönenberger AG

+41 41 289 12 50 office@heidi-chocolate.ch Täschmattstrasse 10, 6015 Lucerne
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General Terms and Conditions

Introduction:

These General Terms and Conditions (GTC) apply exclusively to the online shop www.heidi-chocolate.ch of Chocolat Schönenberger AG. If you agree with these General Terms and Conditions (GTC), click on “I agree with the General Terms and Conditions” during the order process after you have read the General Terms and Conditions. Your contractual partner is:

Chocolat Schönenberger AG
Täschmattstrasse 10
CH-6015 Lucerne
Switzerland

 

order process & contract

Order process: The desired goods are selected in the online shop by clicking on “Add to shopping cart”, then click on “Checkout” to pay for the goods. If you agree with these General Terms and Conditions (GTC), click on “I agree with the General Terms and Conditions” during the order process after you have read the General Terms and Conditions. After we have received your order and payment, we will send you an order confirmation and an invoice via email.

Contract: The contract is concluded either by the confirmation of your order sent to you via email or by the delivery of the ordered goods to you.

 

Shipping costs & terms of delivery

Chocolat Schönenberger AG only delivers orders within Switzerland. In principle the dispatch is arranged with First Class post (A-Post) and takes place within 5 working days. A longer delivery period shall not entitle the customer to withdraw from the contract or to claim damages. Our products are not shipped during the summer months when temperatures are too high. A longer delivery period shall not entitle the customer to withdraw from the contract or to claim damages. The minimum order quantity is CHF 30, the shipping costs are CHF 7. From an order quantity of CHF 100, shipping is free of charge.

 

Retention of title & right of revocation

Retention of title: In any case, the goods ordered in accordance with the contract remain our property until receipt of your payment.

Right of revocation: You can revoke the contract concluded with us within 5 days of receipt of your order without giving reasons. You must send this revocation in writing to the following address: Chocolat Schönenberger AG, Täschmattstrasse 10, CH-6015 Lucerne, (Switzerland). As soon as you have sent the goods to us in undamaged and unopened condition at your expense, we will refund the purchase price to you.

 

Data protection & communication

Data protection: Chocolat Schönenberger AG is the company responsible for data protection in accordance with the Swiss Federal Data Protection Act. Further details can be found in the data protection declaration.

Communication: By using our online shop, you consent to the communication with Chocolat Schönenberger AG and its authorised companies with the email address you provide. You have to send all correspondence to us either by email to office@heidi-chocolate.ch or by letter to Chocolat Schönenberger AG, Täschmattstrasse 10, CH-6015 Lucerne, (Switzerland).

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